Privacy Policy

Preamble

Protecting your personal information is important to us. So is following New Zealand’s privacy laws. This Privacy Policy tells you how we will protect your privacy and collect and use your personal information (any reference to “we”, “us” or “our” is to Youloveit Limited). Our Privacy Policy applies to anyone who uses our App or subscribes our products or services via the App (the App, “Youloveit”).

“Personal Information” means any information that can directly or indirectly identify you or another person.

This Privacy Policy applies to anyone who uses the App or interacts with us.

If you have any feedback about our use of your Personal Information, for our Privacy Officer, you can email this to us at admin@youloveit.co

Your Rights

We’ll only use your Personal Information for the reasons that we collected it, and in accordance with this Privacy Policy. If we don’t need your Personal Information anymore for those reasons, then we’ll stop using it.

If you don’t agree with our Privacy Policy or don’t want us to collect your Personal Information, then you shouldn’t use our Services or interact with us. If you change your mind and don’t agree with our Privacy Policy anymore, then you should stop using our Services.

Information We Collect About You

We may collect the following Personal Information:

  • Your name, the network you are using, login information and contact details.
  • Your purchase, subscription and account history with us.
  • Information about your use of our Services.
  • Information about the third party links you visit on the App.
  • Information you provide to us when responding to our customer surveys (if any).
  • Any other information you give us.

Please don’t give us Personal Information about someone else unless you have their permission and they know about this Privacy Policy.

How We Collect Your Information

We collect Personal Information:

  • From you directly (like when you provide your details to us).
  • From you indirectly (like when you use our Services, the App or interact with us on social media).
  • From third parties (like contractors and agents that we engage to perform Services on our behalf, such as to analyse traffic sources on the App and social media).
  • From places where the information is publicly available, such as sign in profiles.

How We Use & Share Your Information

We use and disclose your Personal information:

  • To provide you with our Services.
  • To respond to your queries regarding our Services.
  • To administer your account with us.
  • To bill you and to collect money that you owe us.
  • To operate and maintain our Services.
  • For our product development.
  • For internal record keeping purposes.
  • To comply with our legal obligations.
  • For any other purposes that you authorise.

How We Protect Your Personal Information Outside New Zealand

From time to time, we may disclose, and you authorise us to disclose, your Personal Information to an overseas service provider for the above purposes. We make sure that the overseas service provider is:

  • a participant in a prescribed binding scheme for international disclosures of Personal Information or otherwise in a non-personally identifiable manner where possible; and/or
  • is located in a country that provides comparable safeguards to New Zealand’s privacy laws, approved by the Privacy Commissioner.

If not, then we will take reasonable steps to ensure that the overseas service provider is required to protect your Personal Information in a way that, overall, provides comparable safeguards to those required under New Zealand’s privacy laws.

Examples of these steps include a written agreement between us and the overseas service provider or making reasonable enquiries regarding data protection standards of the country in which the overseas service provider is located.

Cookies

Cookies are small text files placed on your computer, mobile phone, tablet, or other electronic device to store data that can be recalled by a web server in the domain that placed the cookie. This data often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well. Some cookies are placed by third parties acting on our behalf. We may use cookies and similar technologies to store and honour your preferences and settings, enable you to sign-in, provide interest-based advertising, analyse how our Service performs, and fulfil other business functions or operations set out in this Privacy Policy.

To enable some of the features and functionality on our App, you may need to permit us to place cookies on your device. You can remove or block cookies by using the settings in your browser, but it may affect your ability to use our App.

E-Communications

You consent to receiving information from us about our Services, promotions and competitions via email, text message and social media. If you want us to stop sending you electronic communications, then you can simply unsubscribe at any time by following the instructions included in the electronic communication.

How We Store Your Personal Information

We have reasonable protections in place against unauthorised access, use, modification, disclosure and loss of your Personal Information. We store information on servers located in the United States and other countries. This means that your Personal Information may exist outside of the country in which you are located. The use of our Services means that you Acknowledge and accept this.

Request Access or Correction to Your Personal Information

You’re allowed to see what Personal Information we have about you (if any), and you can ask us to correct it if you think it’s wrong. If there is a legal reason why we can’t let you see it, or if we don’t agree with your correction, then we’ll tell you.

Accessing & Removing Your Personal Information

Your Personal Information is available anytime through logging into the Services and viewing your Personal Information. If you would like to remove your access/Personal Information you can do this at any time via contacting by through the App.

GDPR

If you are in a Member State of the European Union, you have the following rights with respect to your Personal Information:

  • Lodging complaints: You have the right to lodge a complaint with a ‘supervisory authority’ established by a Member State under Article 51 of the GDPR.
  • Right of rectification: You have the right to obtain from us without undue delay the rectification of inaccurate Personal Information. We may seek to verify the accuracy of the Personal Information before correcting it.
  • Right to restrict processing: You have the right to limit the ways in which we use your Personal Information, in particular where:
    1. you contest the accuracy of your Personal Information;
    2. the processing is unlawful, and you oppose the erasure of your Personal Information;
    3. we no longer need your Personal Information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or
    4. you have objected to the processing of your Personal Information and pending the verification of whether the legitimate grounds override your own by a supervisory authority.
  • Right of access and portability: You have the right to request certain copies of your Personal Information held by us. You may also be entitled to request copies of Personal Information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider nominated by you (where technically feasible).
  • Right to be forgotten: You have the right to obtain from us the erasure of your Personal Information without undue delay where one of the grounds set out in Article 17(1) of the GDPR apply. Please note that:
    1. we may retain some of your Personal Information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety;
    2. we may retain and use your Personal Information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting, auditing and regulatory compliance obligations; and
    3. because we maintain our App and Services to protect from accidental or malicious loss and destruction, residual copies of your Personal Information may not be able to be removed from our backup systems.

Privacy Policy Changes

We may from time to time change our Privacy Policy. These changes may reflect, among other things, changes in laws, our data collection practices, and/or changes to our business, or Services. We will post any updated policies on our App. The updated Privacy Policy will take effect retrospectively.

If you continue to use our Services or continue to visit our App or interact with us after the updated Privacy Policy comes into effect, then this will indicate that you have agreed to our changes.

If you don’t agree with the changes to the Privacy Policy, then you should immediately stop using our Services and our App.

We encourage you to review our Privacy Policy periodically for any changes.